Order processing times vary by product. Typically, it takes 3-4 business days before shipment, unless otherwise specified on the product page.
Please check your spam or junk folder first. If it's not there, you might have mistyped your email during checkout. To correct this, please email us at orders@prayingrabbit.com with your correct details.
Orders that haven't been shipped may be canceled. Please email orders@prayingrabbit.com with your name and order number to request a cancellation.
If your order hasn't been shipped, we can assist with product changes. Email us immediately with your order number and the correct product details.
Size changes are subject to stock availability. Email us at orders@prayingrabbit.com with your order number and desired size as soon as possible.
To maintain efficiency in our fulfillment process, we're unable to add items to an order once it's placed. Please create a new order for additional items.
If your order is still processing, send an email to orders@prayingrabbit.com with your order number and new address to request an update.
Once your order ships, you'll receive a tracking email. Click the tracking link provided to view the latest shipping status. Please note, tracking info may take 24-48 hours to update.
For security reasons, we occasionally flag orders for verification. If this happens, we'll contact you to confirm order details and ensure a smooth process.
We welcome a variety of payment options for your convenience. You can use all major credit cards, Apple Pay, Google Pay, Afterpay, Amazon Pay, Shop Pay, and various Cryptocurrencies.
Yes, we accept credit cards issued by major international banking networks. Please ensure that your card is authorized for international transactions.
Yes, we accept prepaid gift cards from major credit card companies. Enter your gift card information at checkout just like you would a credit card.
We currently accept Bitcoin, Ethereum, and Cronos. Choose the cryptocurrency option at checkout to see all available currencies.
At this time, we can only process one payment method per order. However, you can use Praying Rabbit gift cards along with one other form of payment.
Absolutely. We use SSL encryption and secure payment services to ensure that your credit card information is kept safe and private.
If your payment doesn't go through, please check your card's expiration date, CVV, and available funds. If everything seems correct, please contact your bank or try a different payment method.
Yes, you can view and pay in your local currency. Use the currency dropdown menu on our website to select your currency and see the prices adjusted accordingly. Your final payment will be processed in the currency of your choice.
Sales tax is calculated according to the shipping address and will be added to your order if applicable.
After you complete your purchase, we'll email you a receipt. If you need another copy, you can always email us at orders@prayingrabbit.com.
We accept returns for domestic orders within 14 days of delivery. Items must be in their original, unworn condition. Email us at orders@prayingrabbit.com to start the return process and receive a return label. Upon return receipt and inspection, we'll process your refund minus a 20% restocking fee. Note: International returns are currently not accepted.
Sale items are final sale and cannot be returned or exchanged. Please consider this before purchasing discounted merchandise.
For exchanges, follow the return process for the item you wish to exchange. Once your return is processed, place a new order for the desired item. We'll handle it as a separate transaction.
If you receive a damaged or incorrect item, please contact us immediately at orders@prayingrabbit.com with a photo of the issue. We'll prioritize correcting the error at no additional cost to you.
Yes, we provide a prepaid return label for domestic orders. Use this label to send back items for returns within the designated time frame.
Refunds are processed within 3-7 business days after we receive and approve the returned item. The funds will be credited to your original payment method.
You'll receive an email notification once your return has been processed and the refund is initiated.
All Praying Rabbit products are shipped from our facility in Jurupa Valley, California.
Our free standard shipping typically delivers within 4-7 days after dispatch. For faster delivery, choose priority shipping at $14.95, which takes about 2-4 days post-shipment. Delivery times may vary based on your proximity to our Jurupa Valley, CA warehouse.
Yes, Praying Rabbit delivers to most international destinations. Check available shipping options for your country at checkout.
International shipping fees are calculated at checkout. We use USPS First-Class Mail International, which usually delivers in 3-8 weeks. Be aware that customs duties, taxes, and processing times can affect delivery durations. Currently, expedited shipping is not available for international destinations.
Customs policies vary widely from country to country; you should contact your local customs office for more information. Note that when ordering from Praying Rabbit, you're considered the importer of record and must comply with all laws and regulations of the country in which you're receiving the goods.
Once your order is on its way, we'll send you a shipping confirmation email with a tracking number. You can follow your package's journey by clicking on the tracking link provided. Please note that tracking updates will depend on the destination country's postal service capabilities.
Yes, once your order ships, you'll receive a tracking number. International tracking is available up to the point of departure from the US. Further tracking may depend on the destination country's postal service.
If your package is lost or damaged in transit, please contact us immediately. We will work with the carrier to resolve the issue and ensure you receive your order.