Frequently Asked Questions
Please check if the order confirmation email is in your spam folder. If you cannot find the email, you might have entered the wrong email address when you were checking out. Send us an email at orders@prayingrabbit.com, and we will update your information. In some cases, your inbox may be too full to receive any more emails. Please check your inbox and delete any messages so that you can continue receiving emails.
If your order has not been shipped yet, you can cancel it by sending us an email at orders@prayingrabbit.com. Include your name and order number in the email. You can also reply to your initial order confirmation email to request cancellation.
You will get an email when your order has shipped. You can track your package with the tracking number by clicking on the link in the email. Please allow up to 24-48 hours for your tracking number to update.
If your order has not shipped yet, you can update your shipping address by emailing orders@prayingrabbit.com or replying to your initial order confirmation email.
Yes, email orders@prayingrabbit.com or reply to your initial order confirmation email with your updated size. We can only update the size if the item is in stock.
We accept all major credit cards, Apple Pay, Google Pay, Afterpay, Amazon Pay, Shop Pay, and Cryptocurrencies.
Praying Rabbit offers free returns and exchanges on US orders made within 14 days of delivery. To start your return/exchange, email orders@prayingrabbit.com. We do not offer returns or exchanges on international orders (orders outside of the US).
Refunds will arrive back in your original payment method within 3-7 business days.
Praying Rabbit ships from Jurupa Valley, California. Depending on where you live, it might take a different amount of time for the product to arrive. For people living in the USA, it will take USPS First-Class Mail 2-8 days, USPS Parcel Select 2-14 days, and for USPS Priority Mail 1-4 days. But sometimes things happen that are out of our control, like delivery delays caused by the carrier which can make shipping slower. For people living outside of the USA, it will usually take 2-6 weeks for the product to arrive. But delivery times may vary depending on which shipping method is used. For example, DHL service has an estimated average of 6–10 business days for most major markets when shipped from the United States (depending on customs clearance). But this is only an estimate and does not include possible delays in transit or at customs.
Praying Rabbit ships to most countries all over the world. You can see if shipping is available to your country by placing an order and selecting the shipping options at checkout.
Praying Rabbit ships from Jurupa Valley, California.