FAQ

All orders are shipped within 1-4 business days from the date of purchase. Praying Rabbit ships and processes orders Monday-Friday. A shipping confirmation email or text is sent as soon as your package is shipped.

Praying Rabbit ships from Jurupa Valley, California. Depending on your location, delivery times may vary. 

Domestic (USA)

USPS First-Class Mail: 2-7 days

USPS Priority Mail: 1-4 days

UPS Ground 2-8 days

Additional delivery time may be required due to circumstances out of our control, such as delivery delays caused by the carrier due to the COVID-19 pandemic and other unforeseen events.

International Shipping

Standard delivery time for international shipping is 2-6 weeks from the date shipped.  But delivery times may vary depending on which shipping method is used.

Custom laws differ in each country so there may be some instances where orders may be inspected which can delay delivery. 

Praying Rabbit is not responsible for international shipping delays such as customs delays or any customs duties or taxes fees. Please allow additional delivery time for international customs procedures.

The buyer is responsible for all customs fees to be paid for and we will not be able to refund your order if it is shipped back to us as a result of customs fees not being paid for. Praying Rabbit is not responsible for any lost, stolen, or damaged shipments.

Praying Rabbit does not accept returns or exchanges on international orders. 

Please contact orders@prayingrabbit.com with any questions.

Standard shipping (domestic) - $3.99

Priority shipping (domestic) - $8.95

International shipping 

Calculated at checkout - dependent on total weight of package + destination. We offer the lowest possible price provided by the carrier.

There may be circumstances that are completely out of our control, such as delivery delays caused by the carrier due to the COVID-19 pandemic and other unforeseen events. So please allow for extra delivery time.

Email or text confirmation is sent once your order has been shipped. From there, you'll be able to track your package with the given tracking number.

Please allow up to 24-36 hours for your tracking number to update.

Yup! Praying Rabbit ships worldwide to most countries. We also offer checkout in different currencies, which is located at the bottom of website.

If you order has not yet shipped, please email or reply to your order confirmation email and let us know which size you would like your order updated to:

orders@prayingrabbit.com

If the size is sold out, then we will not be able to update your order.

If your order has not yet been shipped out, send us an email with your name and order number to cancel your order:
orders@prayingrabbit.com

Here is an example email:

Could I cancel my order? My name is (NAME) and my order number is (ORDER NUMBER).

RETURN POLICY UPDATED 12/7/2020

We  accept returns made within 14 days from the date of your order delivery. We will not cover return shipping costs. In order to return your package for a full refund, please mail it back to:

PRAYING RABBIT

2501 RUBIDOUX BLVD

G

JURUPA VALLEY, CA 92509

After you ship out your return package, please, email orders@prayingrabbit.com with the subject line: RETURNS (ORDER NUMBER) and provide the return tracking number in your message. A full refund will be issued as soon as the package is received by us.

If you need any help with your return or have any questions, feel free to send us an email at any time.

NOTE: All return items must be in original condition. We will not be able to refund your shipping costs (if applicable). Praying Rabbit does not accept returns or exchanges on international orders. 

***With the rise of shipping costs from all carriers, we no longer provide prepaid return labels due to the cost being too high for us to continue operating the brand. And this way, the return process is much quicker. You are more than welcome to return the item at any time within 14 days of delivery. We appreciate your support and understanding.

Once your return is shipped, please allow up to 5 business days for us to receive your package.

Your refund is typically issued 2-5 days after you ship your package back to us.

UPDATED 03/10/2021:

We no longer accept exchanges on any items. However, we do accept returns within 14 days of delivery.

All return items must be in original condition. Praying Rabbit does not accept returns or exchanges on international orders. 

Please email orders@prayingrabbit.com and include the following information:

1. Your order number
2. Description of issue with your order with a picture

For most items, we do not restock. Praying Rabbit has so many new things constantly in the works, so we drop one time and that's it. But there are a few staple items that will always be on the website and they are:

All embroidered beanies

Jewelry unless stated as limited

Praying Rabbit main logo designs 

Praying Rabbit butterfly hoodie + butterfly tees

Praying Rabbit is constantly working on new designs and there are so many new things coming out soon! Drops happen every month, so sign up to our email updates to find out exactly when they happen.

One of the most common reasons why you did not receive an order confirmation email is because you may have accidentally entered the wrong email at checkout. Please be sure to double-check all information before placing the order.

Another reason why is your inbox could possibly be too full to accept any new emails. Be sure to check your inbox and see how much storage you have available.

Be sure to also check your spam folder to see if the order confirmation email ended up there.

Order confirmation emails are always automatically sent after the order is placed. So if you did not receive one, feel free to email us with the name on your order. We'll ask you to verify a few things before we update and resend the confirmation/shipping emails:

orders@prayingrabbit.com

We accept Apple Pay, Google Pay, AfterPay, and most major debit/credit cards.

Shipping outside of the US by default is much more costly to do. This is with any carrier - UPS, DHL, FedEx, or USPS, etc. 

The shipping price you see at checkout is the actual cost charged by the shipping company. Shipping cost is calculated by destination, total package weight, and package dimensions. So lighter items such as a beanie would cost less to ship compared to a much heavier item such as a hoodie.

If you sent us an email, please allow up to 24-48 hours for a reply (except on weekends because we are probably sleeping haha). We appreciate your patience! :)