FAQ

Praying Rabbit ships orders within 2-3 business days from the date of purchase. Praying Rabbit ships and processes orders Monday-Friday. You will get an email as soon as your package is shipped.

Praying Rabbit ships from Jurupa Valley, California. Depending on where you live, it might take a different amount of time for the product to arrive.

Domestic (USA)

For people living in the USA, it will take USPS First-Class Mail 2-8 days, USPS Parcel Select 2-14 days, and for USPS Priority Mail 1-4 days. But sometimes things happen that are out of our control, like delivery delays caused by the carrier or the COVID-19 pandemic, which can make shipping slower.

International Shipping

For people living outside of the USA, it will usually take 2-6 weeks for the product to arrive. But delivery times may vary depending on which shipping method is used. For example, DHL service has an estimated average of 6–10 business days for most major markets when shipped from the United States (depending on customs clearance). But this is only an estimate and does not include possible delays in transit or at customs. Additionally, once your shipment arrives in your country, it will need to clear customs before it can be delivered to you. Depending on your country's customs laws and processes, this could cause further delays in receiving your shipment. And finally, please note that Praying Rabbit is not responsible for any additional charges that may be incurred such as duties, taxes or broker fees assessed by your local government or postal service upon receipt of your order

If your order is sent back to us because you did not pay the customs fees, we will not be able to refund your order. Praying Rabbit is not responsible for any lost, stolen, or damaged shipments. We also do not accept returns or exchanges on international orders.

You will get an email when your order has shipped. You can track your package with the tracking number by clicking on the link in the email. Please allow up to 24-48 hours for your tracking number to update.

Praying Rabbit offers free returns and exchanges on US orders made within 14 days of delivery. To start your return/exchange, email orders@prayingrabbit.com. We do not offer returns or exchanges on international orders (orders outside of the US).

2022 Holiday Update: If you place an order and it doesn't work out, you have until January 6, 2023 to return or exchange it. This goes for all orders made on or before December 23, 2022. So purchase today and know that you have some time to change your mind if needed.

You will get an email with a shipping label. Print out the label and put it on the package you're returning. Then drop it off at any USPS location. You will get a refund as soon as we get the package. If you want to exchange something, we will ship the new item as soon as we receive the return. We will pay for all shipping costs related to exchanges and returns. We cannot offer any more exchanges or refunds after the new item has been delivered.