FAQ

All orders are shipped within 1-4 business days from the date of purchase. Praying Rabbit ships and processes orders Monday-Friday. 

A shipping confirmation email is sent as soon as your package is shipped.

Sometimes additional shipping time is needed when new items are available on the website due to higher amount of orders.

We ship from our warehouse location in Jurupa Valley, CA - USA

Praying Rabbit ships from Jurupa Valley, California. Depending on your location, delivery times may vary. 

Domestic (USA)

USPS First-Class Mail: 2-8 days

USPS Priority Mail: 1-4 days

Additional delivery time may be required due to circumstances out of our control, such as delivery delays caused by the carrier due to the COVID-19 pandemic and other unforeseen events.

International Shipping

Standard delivery time for international shipping is 2-6 weeks from the date shipped.  But delivery times may vary depending on which shipping method is used.

Custom laws differ in each country so there may be some instances where orders may be inspected which can delay delivery. 

Praying Rabbit is not responsible for international shipping delays such as customs delays or any customs duties or taxes fees. Please allow additional delivery time for international customs procedures.

The buyer is responsible for all customs fees to be paid for and we will not be able to refund your order if it is shipped back to us as a result of customs fees not being paid for. Praying Rabbit is not responsible for any lost, stolen, or damaged shipments.

Praying Rabbit does not accept returns or exchanges on international orders. 

Please contact orders@prayingrabbit.com with any questions.

Standard shipping (domestic) - FREE

Priority shipping (domestic) - $9.95

International Shipping 

Calculated at checkout - dependent on total weight of package + destination. We offer the lowest possible price provided by the carrier. Shipping price sometimes increases with more items due to the increased weight + size of the package.

Email confirmation is sent once your order has been shipped. From there, you'll be able to track your package with the given tracking number by clicking on the link.

Please allow up to 24-36 hours for your tracking number to update.

Shipping confirmation emails are sent automatically as soon as your order ships. Please check your inbox/spam folders to find the email.

Please allow up to 1-4 business days for your order to be shipped and allow additional time if there is a new drop (new items on the website).

Sometimes we find that supporters enter the wrong email at checkout. Common errors in emails include misspellings, and missing numbers or letters.

If you have yet to receive any order or shipping confirmation email, please email orders@prayingrabbit.com so that we can help.

One of the most common reasons why you have yet to receive an order confirmation email is because you may have accidentally entered the wrong email at checkout. Common errors in emails include misspellings, and missing numbers or letters. Please be sure to double-check all information before placing the order.

Another reason why is your inbox could possibly be too full to accept any new emails. Be sure to check your inbox and see how much storage you have available.

Please also refresh your inbox and check your spam folder to see if the order confirmation email ended up there.

Order confirmation emails are always automatically sent after the order is placed. So if you did not receive one, feel free to email us with the name on your order. We'll ask you to verify a few things before we update and resend the confirmation/shipping emails.

Our email is: orders@prayingrabbit.com

Yes! Praying Rabbit ships worldwide to most countries. We also offer checkout in different currencies, which is located at the bottom of website.

If your order has not yet shipped, please reply to your order confirmation email or send us an email to: orders@prayingrabbit.com. Let us know if you would like to update any size or cancel the order.

We check emails throughout the day and we more than happy to help make any changes.

If the size is sold out or if the order has already been shipped, then we will not be able to update or cancel your order.

If your order has not yet been shipped out, send us an email with your name and order number to cancel your order:
orders@prayingrabbit.com

Here is an example email:

Could I cancel my order? My name is (NAME) and my order number is (ORDER NUMBER).

RETURN POLICY UPDATED 12/7/2020

We  accept returns made within 14 days from the date of your order delivery. We will not cover return shipping costs. In order to return your package for a full refund, please mail it back to:

PRAYING RABBIT

2501 RUBIDOUX BLVD

G

JURUPA VALLEY, CA 92509

After you ship out your return package, please, email orders@prayingrabbit.com with the subject line: RETURNS (ORDER NUMBER) and provide the return tracking number in your message. A full refund will be issued as soon as the package is received by us.

If you need any help with your return or have any questions, feel free to send us an email at any time.

NOTE: All return items must be in original condition. We will not be able to refund your shipping costs (if applicable). Praying Rabbit does not accept returns or exchanges on international orders. 

***With the rise of shipping costs from all carriers, we no longer provide prepaid return labels due to the cost being too high for us to continue operating the brand. And this way, the return process is much quicker. You are more than welcome to return the item at any time within 14 days of delivery. We appreciate your support and understanding.

Once your return is shipped, please allow up to 5 business days for us to receive your package.

Your refund is typically issued 2-5 days after you ship your package back to us.

UPDATED 03/10/2021:

We no longer accept exchanges on any items. However, we do accept returns within 14 days of delivery.

All return items must be in original condition. Praying Rabbit does not accept returns or exchanges on international orders. 

Please email orders@prayingrabbit.com and include the following information:

1. Your order number
2. Description of issue with your order with a picture

For most items, we do not restock. Praying Rabbit has so many new things constantly in the works, so we drop one time and that's it. But there are a few staple items that will always be on the website and they are:

All embroidered beanies

Jewelry unless stated as limited

Praying Rabbit main logo designs 

Praying Rabbit butterfly hoodie + butterfly tees

Praying Rabbit is constantly working on new designs and there are so many new things coming out soon! Drops happen every month, so sign up to our email updates to find out exactly when they happen.

Praying Rabbit accepts Apple Pay, Google Pay, AfterPay, Shop Pay, Amazon Pay, and most major debit/credit cards.

Shipping outside of the US by default is much more costly to do. This is with any carrier - UPS, DHL, FedEx, or USPS, etc. 

The shipping price you see at checkout is the actual cost charged by the shipping company. Shipping cost is calculated by destination, total package weight, and package dimensions. So lighter items such as a beanie would cost less to ship compared to a much heavier item such as a hoodie.

More items ordered will generally increase the shipping price.

Please allow up to 24-48 hours for an email reply. We appreciate your patience! :)